While most business executives believe that generated AI will be a boon for their organizations, they are less optimistic when it comes to the employees of those organizations.
A recent KPMG survey that asked C-suite executives about their views on generative AI systems like ChatGPT found that the majority of executives are excited about the promise the technology holds for the business world. The survey found that 72% of executives believe that generative AI can play an important role in increasing productivity in the workplace, 66% said that generative AI will change the way people work in the future, and 62% said that generative AI It may end up encouraging innovation. workplace and help create more products and services.
At the same time, with the introduction of generative artificial intelligence, 47% expect a decrease in job security, and 41% are concerned about a decrease in overall development opportunities.
At the same time, 66% said AI will require hiring new talent and training existing talent. The objection is explained by looking at the specific works affected. A KPMG survey found that 76% of executives believe that IT and software-related jobs will be positively impacted by the widespread adoption of generative artificial intelligence. In contrast, executives believe that administrative work, including data entry and record keeping, will have the most negative impact across all sectors and functions, with 64% of respondents believing that the widespread use of generative artificial intelligence will take over such responsibility.
Risk assessment in the early stages
The KPMG survey also found that while 45% understand that AI can pose risks, particularly when it comes to people’s trust in their organization, efforts to assess and mitigate these risks remain in their early stages.
According to the survey, only 6% of organizations report having a dedicated team to assess risk and implement risk mitigation strategies as part of their overall generative AI strategy. Another 25% of organizations are implementing risk management strategies, but it’s still a work in progress. Meanwhile, nearly half (47%) say they are in the early stages of evaluating risk and mitigation strategies, and nearly a quarter (22%) have not yet begun evaluating risk and mitigation strategies.
There is a similar trend in terms of artificial intelligence management programs. Only 5% say they have a full-fledged AI governance program in place, and nearly half (49%) say they plan to, but haven’t yet. Another 19% say an AI management program is under development or partially implemented. Interestingly, more than a quarter (27%) say they currently do not see the need for, or have not reached sufficient scale to merit, a responsible AI governance program.
“Generative AI, like many technologies, creates great opportunities for organizations,” said Emily Frolick, KPMG US Imperative Leader. “However, the ease of use and open nature of generative AI exacerbates the risk. As organizations explore potential use cases, attention to the risks or impacts associated with generative AI should be given equal priority.”
